Support
Find answers to common questions or get in touch with our team.
Frequently Asked Questions
How do I access visualizations I've purchased?
Open Prismal Drift on your iPhone or iPad and go to your Library. Everything you've purchased is there, ready to play.
How do I restore my purchases?
In the app, go to Settings and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you used to buy them.
Can I use visualizations on multiple devices?
Yes! Your purchases are tied to your Apple ID, not your device. Install Prismal Drift on any iPhone or iPad signed in with the same Apple ID and tap Restore Purchases in Settings.
Can I use visualizations offline?
Yes! Visualizations render on your device. The app saves each one the first time you open it, so after that no internet connection is needed during your meditation session.
How do I get a refund?
Purchases are made through the App Store, so Apple handles refunds. You can request one at reportaproblem.apple.com. If something went wrong with a purchase, email us too and we will help.
I'm having trouble with a visualization not loading
Make sure you're connected to the internet the first time you open a visualization, then close and reopen the app. If the issue persists, email us with your device model and iOS version.
Still need help?
Email us and we'll get back to you as soon as possible. Pick a topic to start your message, or write to support@prismaldrift.com.
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